SHIPPING

Last updated: August 2026

Orders for the physical edition of Thoughts That Shape You are shipped from Amsterdam, The Netherlands using PostNL.

PROCESSING

We aim to prepare and dispatch orders as quickly as possible after your purchase has been confirmed.

Once your order has been shipped, you will receive a confirmation email with tracking information where available.

SHIPPING WITHIN THE NETHERLANDS

Orders within the Netherlands are sent using PostNL.

Delivery times shown at checkout are estimates and may vary depending on the postal service, weekends, public holidays or

other circumstances outside our control.

INTERNATIONAL SHIPPING

International shipping is available to selected destinations.

Estimated delivery times depend on the destination. For example, PostNL currently estimates tracked parcels at approximately 1–2 days to Belgium,

2–3 days to Germany, 2–4 days to France, 6–8 days to the United Kingdom and 6–8 days to the United States.

These are estimates rather than guaranteed delivery times.

Shipping costs are calculated based on your destination and will be shown at checkout before you complete your order.

TRACKING

Where your chosen shipping service includes Track & Trace, you will receive a tracking code after your order has been dispatched.

PostNL Track & Trace allows you to follow the location and expected delivery of your parcel online.

CUSTOMS AND IMPORT CHARGES

Orders delivered outside the European Union may be subject to customs duties, import taxes or other local charges.

Any applicable customs or import charges are the responsibility of the recipient and are not included in the product or shipping price

unless specifically stated at checkout.

Customs processing may also cause additional delivery delays.

INCORRECT SHIPPING ADDRESS

Please check your shipping address carefully before completing your order.

If you notice an error after ordering, contact thoughtsthatshapeyou@gmail.com as soon as possible.

We cannot guarantee that an address can be changed once an order has been dispatched.

UNDELIVERED OR RETURNED PARCELS

If a parcel cannot be delivered, it may be held at a local collection point or returned to us depending on the shipping service and destination.

PostNL may hold an undelivered parcel at a PostNL point for up to one week before returning it to the sender.

If your parcel is returned because an incorrect address was provided or it was not collected, additional shipping costs may apply

if you would like the order sent again.

LOST OR DAMAGED ORDERS

If your order appears to be lost in transit or arrives damaged, please contact us at:

thoughtsthatshapeyou@gmail.com

Please include your order number and, for damaged orders, photographs of the parcel and book so we can investigate the issue.

CONTACT

For any shipping questions, please contact:

Thoughts That Shape You

Sveta Fedina

Amsterdam, The Netherlands

thoughtsthatshapeyou@gmail.com